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Use our contact form — we call it the EX-IT Button. It sends your request straight to our internal queue, where it gets picked up quickly.
Prefer to speak to someone? Give us a call instead on 01271 410 290
We aim to respond within 2 working hours.
Support hours: Monday to Friday, 9am–5:30pm
Need help outside those times? We can book that in advance.
We’ll set up a remote support session via phone, email, or video whatever works for you.
We connect securely to fix the issue without needing a visit.
You stay in control the whole time — we only access what’s needed, and nothing more.
Most problems can be sorted remotely, saving time, hassle, and cost.
If it can’t be fixed remotely, we’ll visit in person — usually the next day where possible or at an agreed date.
We cover North Devon as standard; additional travel is available by arrangement.
We’re a small team who know how stressful tech problems can be.
You’ll never be left wondering what’s going on — we’re here to help, not add more stress.
All sessions are conducted securely and professionally.
You stay in control at every stage — your privacy is a priority.
Both! We can often sort things remotely, but if it needs a hands-on fix, we’ll send someone out. No drama.
We respond quickly — usually same day — and we’ll work around a time that suits you best.
We handle more than just computers. From unreliable Wi-Fi and sluggish printers to smart tech glitches and confusing email setups — if it’s digital or connects to the internet, there’s a good chance we can help. No jargon, no drama — just practical support that works.
We keep things straightforward. No jargon, no pressure — just clear, helpful advice.
You don’t need a support plan to get help from us — just reach out when something’s not working. We’re not about tie-ins or subscriptions — just practical help when you need it.
Simple pricing, no surprises. Our rate is £75, inclusive of the first hour, whether the job’s remote or on-site. If the job’s more complex and takes longer, we bill in 30-minute blocks after the first hour.
We’ll always give you a rough estimate up front, so you know what to expect. No extra charge for urgent jobs. If we can’t fully fix the issue, we’ll only charge for the work we carried out — and we’ll always explain why.
The only extra charges we have are:
Parts (if needed)
Travel beyond 1 hour from us
You’ll receive an invoice after the job — pay by card or bank transfer.
Yes — and we often do. We’ll handle the boring stuff so you don’t have to sit on hold for 3 hours.
Usually not. We can often fix things remotely or come to you. And if something does need taking away, we’ll explain why first.
That’s kind of the point. You don’t need to be techy — we are. You just need to tell us what’s going wrong.
We try to be flexible — especially for urgent stuff. Just ask, and we’ll see what we can do.
Not usually. We fix problems, not wipe lives. If anything needs resetting, we’ll walk you through it properly.
Yes. We don’t care who did it — we’ll just make it work better.
We don’t disappear after the first fix. If something creeps back, so do we — to sort it properly.
Your data is safe with us. We do a full backup before we do anything to be completely protected.
To complete any repairs and tests we will need your password or passcode to access the device. If we need anything else we will get in touch.
es. We are fully insured to work remotely or in person on all your devices.
